Frequently Asked Questions
Everything you need to know about shopping at Oomomo Canada
What kind of products does Oomomo sell?
Oomomo is a Japanese lifestyle brand offering a wide range of authentic Japanese products including kitchenware, stationery, beauty products, home decor, and unique snacks.
Where do you ship within Canada?
We currently offer shipping to all provinces and territories across Canada via Canada Post and other local couriers.
What is your return policy?
Unused and unopened items in their original packaging can be returned within 14 days of purchase with a valid receipt. Please note that certain items like cosmetics and snacks are final sale for hygiene and safety reasons.
Are the products sold online the same as in-store?
While we strive to offer our full catalog online, some exclusive items may only be available at our physical retail locations due to limited stock or fragility.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
Do you offer bulk or wholesale pricing?
Currently, we operate as a general retailer and do not have a formal wholesale program, but we are happy to discuss large volume orders for corporate gifting or events.